PUMA Statement on COVID-19 PUMA Statement on COVID-19  Read Now
WE ARE EXPERIENCING DELAYS WITH ONLINE DELIVERIES  See More
FREE DELIVERY ON ALL ORDERS OVER $100 FREE DELIVERY ON ALL ORDERS OVER $100
AFTERPAY AVAILABLE AFTERPAY AVAILABLE
FREE 50 DAY RETURNS FREE 50 DAY RETURNS

PUMA recognises that we are all impacted in many ways by the current global health situation.

We continue to monitor the circumstances on a country by country basis, and can confirm that the health and safety of our customers and employees is our top priority. With that in mind, we can share the following updates as to the status of our business here in Australia and New Zealand.

Australia

As of Saturday May 16th, all PUMA Retail Stores across Australia are now open for business. Please respect all social distancing guidelines and advice of store staff when visiting our PUMA Retail Stores. We will do everything we can to ensure the safety of both our customers and staff.

We are of course here for you online still, at au.puma.com and we are still able to deliver your parcels to you just as normal. Our courier partners are now operating a contactless delivery service, so no signatures will be required for delivery to minimise social contact.

If you have any questions, our customer service team can be reached on 1800 185 675 or by email onlinestore-au@puma.com

New Zealand

As of Thursday May 14th, all PUMA Retail Stores are now open for business due to moving to Level 2 restrictions. Please respect all social distancing guidelines and advice of store staff when visiting our PUMA Retail Stores. We will do everything we can to ensure the safety of both our customers and staff.

We are of course here for you online still, at nz.puma.com and we are still able to deliver your parcels to you just as normal. We just ask that you allow an extra 1-3 days to receive your delivery. Our courier partners are now operating a contactless delivery service, so no signatures will be required for delivery to minimise social contact.

As for returns, we are extending our 50 day return policy, to make sure you can still get refunds on your goods when Government restrictions are lifted. We will get in contact with you at a future date with all the information you will need in case you need to return an item.

If you have any questions, our customer service team can be reached on 0800 800 094 or by email onlinestore-nz@puma.com

With love,

Your PUMA Family