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How long will my delivery take?

From the time of dispatch, please allow 7-14 business days for delivery.

How long until my order will ship?

Orders can take up to 4 business days to be dispatched from our warehouse. However, during sale periods we ask to allow an additional 1-3 business days for orders to be dispatched. Once your order has been dispatched, you will receive an email with tracking information.

How much will delivery cost?

We offer free standard shipping across New Zealand for all orders over $150. For all orders under $150, the regular shipping cost is $11. 

How do I track my order and delivery status?

Simply follow the link below, enter your Shippit Tracking ID, and click Track Package.

Track Your Package via Shippit

Your Shippit Tracking ID will have been sent to you via email when your order was dispatched, and is also available as a direct link on your My Account page.

If you have yet to receive an email with your tracking, that simply means your order has yet to be dispatched. Do not worry, rest assured we have your order and will dispatch it as quickly as possible. You can also track your package directly with NZ Post here, which due to delays in the NZ Post systems at the moment can sometimes be more up to date and accurate than the Shippit tracking.

Where does my order ship from?

All orders purchased on ship from our warehouse in Australia. Orders over $400 NZD may incur additional customs duties, payable to New Zealand Customs directly. PUMA itself assumes no responsibility or liability for any additional duties or charges that may be incurred.

Do you ship internationally?

Unfortunately, no. All orders purchased on can only be shipped to New Zealand. Visit here to be sent to a PUMA online store in your country if available.

Any more questions?

Click here to submit a ticket to our Customer Service team.

Alternatively, you can get call us on 0800 447 278

We are available Monday – Friday from 11:00 a.m. – 7:00 p.m (New Zealand, NZDT) excluding the following public holidays in Melbourne, Australia: