How long will my delivery take?
From the time of dispatch, please refer to the below delivery estimations by region:
Auckland & Wellington: 1-2 working days
Rural North Island: 2-3 working days
Christchurch & South Island: 2-4 working days
How long until my order will ship?
Orders can take up to 3 working days (excluding public holidays in Auckland) to be dispatched from our warehouse. However, during sale periods please allow an additional 1-3 working days for orders to be dispatched. Once your order has been dispatched, you will receive an email with tracking information.
How much will delivery cost?
We offer free standard shipping across New Zealand for all orders over $100. For all orders under $100, the regular shipping fee is $8.
How do I track my order and delivery status?
You will be provided a tracking link with your invoice via email once your order has been shipped.
If you have yet to receive an email with your tracking, that simply means your order has yet to be dispatched. Do not worry, rest assured we have your order and will dispatch it as quickly as possible.
Where does my order ship from?
All orders purchased on nz.puma.com ship from our warehouse in New Zealand.
Do you ship internationally?
Unfortunately, no. All orders purchased on nz.puma.com can only be shipped to New Zealand. Visit here(Opens in new window) to be sent to a PUMA online store in your country if available.
Any more questions?
Click here to submit a ticket to our Customer Service team(Opens in new window).
Alternatively, you can get call us on 0800 447 278
We are available Monday – Friday from 11:00 a.m. – 7:00 p.m (New Zealand, NZDT) excluding the following public holidays in Melbourne, Australia:
- New Year's Day
- Australia Day
- Labour Day
- Good Friday
- Easter Monday
- Anzac Day
- Queen's Birthday
- Grand Final Day
- Melbourne Cup
- Christmas Day
- Boxing Day